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Support

Talk to us about onboarding, activation, support, or store rollout

Whether you are setting up the first store, comparing plans, activating a paid workspace, or needing operational guidance, Expygen keeps support accessible and practical.

Activation help Support guidance Store onboarding
Reach us

Support and business contact desk

Use the right channel depending on whether you need product guidance, paid-plan activation, or store-side support.

Email

admin@expygen.com Best for activation follow-up and longer queries.

Phone

9219169960

Best for direct discussion around onboarding or sales.

WhatsApp

9219169960

Fastest route for setup questions and early support.

Working Hours

Mon - Sat: 9:00 AM - 7:00 PM

Store-side help continues through guided support channels.
For paid plans We help with plan activation and rollout coordination.
For active stores Support tickets can also be created from inside the application.
Write to us

Send a store query

Share your requirement and the team will route the request for onboarding, support, or business follow-up.

Choose the right support lane

Different stages need different help. Use the route that fits your store best so the conversation starts faster.

New store setup

Best for demo requests, plan choice, first-time onboarding, and activation walkthroughs.

Operational support

Best for billing, purchases, stock control, roles, invoices, and day-to-day workflow questions.

Plan and subscription help

Best for plan upgrades, usage limits, subscription understanding, and commercial follow-up.

Thane, Maharashtra - 400612

Support and business communication handled remotely and through digital channels

Common support questions

Quick answers before you reach out.

How fast is support?

We try to respond as quickly as possible during business hours, and urgent onboarding or activation requests are prioritised.

Do you support Hindi?

Yes. Conversations can be handled in Hindi or English depending on what is easier for the store.

Is phone support available?

Yes. Phone is available for business discussions, onboarding follow-up, and guided support where required.

Can I contact on WhatsApp?

Yes. WhatsApp is one of the fastest ways to ask setup questions or continue activation-related conversations.

Is there in-app support too?

Yes. Logged-in stores can use the support workspace inside the application to create and track support tickets.

Do you help during rollout?

Yes. We can guide stores during activation, early setup, and workflow understanding while the team is going live.